As a Spare Parts Officer, you will be responsible for preparing quotes, administrative processing of orders as well as proactive communication with customers for your region, from the initial request for spare parts right through to their dispatch. You will be responsible for preparing the necessary customs and shipping documents, as well as issuing the invoice for the dispatch of parts.
As a single point of contact for customers, you will strive to maintain personal contact with your customers on a daily basis, from confirming order statuses right through to the moment the order is delivered to them.
You will report to the Spare Parts Coordinator.
Your career at Petersime
Contract type:
Full-time
Contract type:
Full-time
Working hours:
Full-time
Working hours:
Full-time
Location:
Olsene, Belgium
Location:
Olsene, Belgium
Your responsibilities
- You will be the owner and single point of contact for spare parts and repairs for the customers in your region.
- You will be responsible for preparing quotes for spare parts and repairs.
- You will check the accuracy of orders, working with the helpdesk team where necessary to identify specific spare parts.
- You will oversee the entire process from start to finish: payment terms, preparing customs and transport documents, arranging the relevant commercial paperwork, handling invoicing, and monitoring the shipment until it arrives at your customer’s site.
- As the single point of contact, you will proactively inform customers about the status of orders, report any delays and suggest solutions such as partial deliveries.
- You will build long-term relationships with customers around the world to ensure reliable service, mainly through strong, proactive communication by phone and email.
Your profile
- You have a bachelor’s degree in either an administrative or technical field, or in freight forwarding, or equivalent experience.
- Knowledge of customs and transport documents (CMR, bills of lading, AWB, etc.) and commercial documents (invoices, packing lists, certificates of origin, etc.) is a plus.
- You have several years of experience in a service-oriented department.
- You have an affinity for technical products.
- You have strong organisational, administrative and communication skills.
- You are highly customer-oriented.
- Knowledge of Dutch and English is a must. French, German or Spanish is a plus (depending on the region you are responsible for).
- You take the initiative and are proactive, independent and flexible.
Our offer
- An autonomous, varied position with broad responsibilities within a motivated and enthusiastic team
- Be part of an international company with a leading position and an open business culture
- A training package to ensure smooth and pleasant integration