As a Customer Support Engineer, your role as a technical expert means that you are responsible for providing (bio)technical support to customers worldwide on the wide range of Petersime's incubators, HVAC equipment and monitoring systems.
Your career at Petersime
Contract type:
Full-time
Contract type:
Full-time
Working hours:
Full-time
Working hours:
Full-time
Location:
Olsene, Belgium
Location:
Olsene, Belgium
Your responsibilities
Among other things, you will have the following tasks and responsibilities:
- You will be responsible for the overall follow-up of a problem: from troubleshooting, via a root cause analysis to the implementation of a solution for the customer, and finally avoiding subsequent faults.
- In doing so, you will build up a personal long-term relationship with the customers in your region, which consists of a rather small group of specialists. A visit to the customer is recommended in exceptional cases.
- You will be responsible for the required administrative case management in a CRM package that acts as a case follow-up and will proactively contribute to updating a knowledge database.
- If necessary, you will coordinate a quality issue with the quality department or initiate a design change with the internal R&D department.
- You will become an industrial incubator specialist by building in-depth technical expertise in the Petersime portfolio.
- Furthermore, as a Knowledge Coach, you will be responsible for a specific technology within the Petersime portfolio and create the necessary service documentation that can be consulted by an international team of around 60 Field Service Engineers.
- You will be responsible for providing technical training for customers either in Petersime's training centre or via webinars or online training. You will organise technical seminars for the Field Service Engineers.
- You will be continuously supported by 12 enthusiastic colleagues in the Customer Support Engineering team working from four locations: Belgium, Malaysia, China and Brazil.
- You will have the opportunity for internal further training in the field of internal product innovations, new machines, technologies, controls and more in this innovative specialist world. This will take place in cooperation with R&D in order to maximise one's own specialist knowledge and to apply it most effectively within the organisation.
- You will report to the Customer Support Coordinator.
Your profile
- You have a bachelor's or master's degree in a technical field with a broad technical all-round knowledge (electrics, electronics, controls, mechanics, etc.). Knowledge of refrigeration techniques, climate control and/or incubation and so on is an asset.
- Preferably, you already have experience in service-oriented technical support, but well-motivated juniors will also be considered.
- You are able to handle the combination of independent work and teamwork, have an abundance of soft skills and emotional intelligence, and enjoy building bridges both with customers and internally.
- You are assertive and persuasive and you have the necessary presentation skills (or are willing to learn them).
- You can communicate in English (English is the working language in the international team). Knowledge of Dutch and French is a plus.
- Personality: you are precise, eager to learn, customer-oriented, proactive, a problem-solver and enthusiastic.
Our offer
We offer you a position…
- In a growing international company that is known as world leader in incubation and hatchery technologies
- In a company where innovation and entrepreneurship are always top of mind
- Where taking initiative and responsibility, as well as showing an eagerness to learn are strongly encouraged
- Where you enjoy a competitive salary package, including various collective benefits and personal flexibility in fringe benefits
- In a team of enthusiastic and open-minded colleagues, where you can expect fun activities throughout the year